Saturday, March 14, 2020

COVID -19 Response and Store Closure.

Dear All,
Pen Boutique is carefully monitoring all information available regarding the novel coronavirus (COVID-19). First and foremost, we are committed to minimizing the risk of exposure and transmission of this virus to our customers and employees. We will be making some adjustments to our store and online warehouse center procedures. 
We’ve discussed our concerns with team members and some customers, with options up to and including closing the store if needed. The Howard County Government has declared state of emergency and we are closing our store for next 2 weeks. We had great turnaround from our customers on Saturday, and we appreciate that. 
We do, however have the following precautions:
  • Customers coming into the store will have to use hand sanitizer before handling products. We also have the option to wash your hands with soap in the restroom located in our building.
  • Employees will wipe the handles of cabinets and also use disinfectant on the counters. We regularly do this, but we will be even more careful and judicious. 
  • If you have a cold, cough, fever or other symptoms, please avoid coming to the store. We will still be here when you get better, and we are always available at or via phone at (410) 992 3272 (Monday-Friday 9 am-6 pm). 
  • For our warehouse and online operations, we will be restricting visitors for the next 2 weeks. We are also arranging for employees who can work remotely. 
  • We are also not having any group meetings, and we will be utilizing a team sharing app to coordinate between our team members remotely. 
  • We’ve posted a notice in front of our store explaining the hand sanitizing policy. 
Again, this is a developing situation, so things may change. We want to be as transparent as possible and are open to suggestions. 
Thank you and stay safe,

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